At Ultra Kuhl / Weidemüller we take your privacy serious and will only use your personal information to provide the products and services you have requested from us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they share and/or collect on the Ultra Kuhl Website. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

What data will be collected and why?

A. Registration Data: Upon registration, we collect personal information necessary for processing your license details for purchases or downloads. We store your name, address, and email in our secure database.

B. Physical Product Orders: If you order or purchase a physical product, we need your information to ship the goods to you.

C. Information Collected: This includes your email, name, and address. We do not store payment information.

D. Email Correspondence: We store all email correspondence for future reference.

E. Trial Font Registration: We collect and store your name, email, and IP address for the trial license registration process.

F. Newsletter Sign-Up: When you sign up for our newsletter, we collect your email address and any additional information you provide. This data is used solely to send you our newsletter containing updates and news. We may also analyze how you interact with our newsletters, such as tracking opens and clicks, to improve the quality of our content. You can unsubscribe at any time via the link provided at the bottom of each newsletter, and upon doing so, your data will be promptly deleted. We process your data based on your consent in accordance with Article 6(1)(a) GDPR, and you may withdraw this consent by unsubscribing.

How we use your information?

A. Provide, operate, and maintain our website

B. Improve, personalize, and expand our website

C. Understand and analyze how you use our website

D. Develop new products, services, features, and functionality

E. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

F. Send you update emails

G. Find and prevent fraud

Is my data secure?

Data provided to us is stored on our secure server in Germany. Details relating to any transactions entered into our site will be encrypted to ensure its safety. Be aware no transmission method over the Internet or electronic database is 100% secure. If you have questions or concerns about our security, please get in touch.

Are you giving my information to Third parties?

We will not pass your details on to any third-party provider. Exceptions are the following secure GDPR compliant third-party’s:

A. To process your order we have to send your information to Stripe

You may find their privacy notice link(s) here: https://stripe.com/en-gb-de/privacy.

What about cookies?

To provide you with a functioning website and enhance your browsing experience, we store cookies (small text files) on your computer. We use cookies and similar tracking technologies for various purposes, including remembering your order and account information, analyzing website traffic, and improving our website’s performance.

Types of Cookies We Use

Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate our site and use its features. Without these cookies, services you have asked for cannot be provided.

Preference Cookies: Preference cookies enable our website to remember information that changes the way the site behaves or looks, like your preferred language or the region you are in.

Analytics Cookies: We use analytics cookies, including those from Microsoft Clarity, to collect information about how visitors use our website. These cookies help us understand which pages are being visited, how long users spend on each page, and how users interact with different parts of our site. This information helps us improve the website’s performance and user experience.

Do you track visitor?

Yes, we may collect the following information when you visit our website:

IP Address: We record your IP address for security and analytical purposes. This data helps us ensure the integrity and security of our website.

Date and Time: We log the date and time of your visit to understand patterns of website traffic and usage.

Screen Size: We collect data on your screen size to optimize the display of our website for various devices.

Browser: We track the browser you are using to ensure that our website functions properly on different browsers.

Operating System (OS): We may record your operating system to enhance your user experience and address compatibility issues.

Referral Links: We monitor referral links to determine how users are directed to our website.

Use of Microsoft Clarity for Visitor Tracking

Our website uses Microsoft Clarity to gain insights into user behavior and improve our services. Microsoft Clarity helps us understand how users interact with our website by providing detailed analytics through features such as session recordings, heatmaps, and click tracking.

• Session Recordings:
  • -Purpose: Session recordings allow us to replay user interactions on our website, providing insights into user behavior and identifying usability issues.
  • -Usage: Enhancing website design, improving navigation, and fixing issues that users encounter.
• Heatmaps:
  • -Purpose: Heatmaps show where users click, move, and scroll on our website.
  • -Usage: Identifying popular areas of our website, optimizing content placement, and improving user engagement.
• Click Tracking:
  • -Purpose: Click tracking records the elements on which users click.
  • -Usage: Understanding user preferences, optimizing call-to-action buttons, and improving overall site functionality.
• How We Use the Collected Data:
  • -Improving User Experience: By analyzing visitor data, we can make informed decisions about website design, content placement, and functionality improvements to enhance user experience.
  • -Site Performance: Tracking data helps us monitor and improve site performance, ensuring fast loading times and a seamless user experience.
  • -Security: Collecting visitor data, including IP addresses and browsing behavior, helps us detect and prevent fraudulent activities, ensuring the safety and security of our website.
  • -Marketing and Analysis: Understanding visitor behavior and referral sources allows us to refine our marketing strategies and improve our outreach efforts.

How can I delete, review or change my collected data?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://ultra-kuhl.com/en/account

or contact us: mail@ultra-kuhl.com

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Ultra Kuhl Website does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

How can you contact us about this notice?

Jan Weidemüller / Ultra Kuhl

 

Blankenburger Str. 24

13156 Berlin

Germany

mail@ultra-kuhl.com

+49 (0) 30 92037776‬

 

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

This Policy was last updated in August 2024.